1. Our Commitment

At FitRun Shoes LLC, we are committed to providing high-quality men’s running shoes and excellent customer service. Our team is dedicated to ensuring a seamless shopping experience, from browsing our website to receiving your order.

2. Customer Service Policy

We believe in delivering exceptional customer service. Our support team is available to assist you with:

  • Product inquiries and recommendations
  • Order assistance and tracking
  • Returns, exchanges, and refunds
  • General questions or concerns

Customer Support Contact:
📧 Email: west@fitrunshoe.shop
📞 Phone: 719-715-6325
📍 Business Hours: Monday–Friday, 9 AM – 6 PM (MST)

3. Order Processing & Fulfillment

  • Orders are processed within 1-2 business days after payment confirmation.
  • You will receive an email confirmation with a tracking number once your order is shipped.
  • If there are any delays due to unforeseen circumstances, we will notify you as soon as possible.

4. Shipping & Delivery Policy

  • We offer standard, expedited, and overnight shipping within the United States.
  • Free shipping is available for orders over $50.
  • Estimated delivery times:
    • Standard: 5-7 business days
    • Expedited: 2-3 business days
    • Overnight: 1 business day
  • We are not responsible for shipping delays caused by carriers, weather conditions, or incorrect shipping details provided by customers.

5. Return & Exchange Policy

  • We accept returns and exchanges within 30 days of purchase.
  • Items must be unused, unworn, and in original packaging to be eligible.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Refunds are processed within 5-7 business days after we receive and inspect the returned item.

For full details, visit our Return & Exchange Policy page.

6. Product Warranty

We stand behind the quality of our shoes. If you experience any manufacturing defects within 60 days of purchase, we offer a replacement or store credit. Normal wear and tear are not covered under this policy.

7. Privacy & Data Security

Your privacy is important to us. We collect and use personal information strictly for order processing and customer support. We do not sell or share your data with third parties. For more details, please refer to our Privacy Policy.

8. Code of Conduct & Team Values

Our team operates with the following core values:
✔️ Customer-First Approach – We prioritize customer satisfaction and service excellence.
✔️ Integrity & Transparency – Honest and clear communication with customers and partners.
✔️ Quality & Innovation – Commitment to providing high-performance, durable running shoes.
✔️ Respect & Teamwork – A positive work environment and collaboration among employees.

9. Dispute Resolution

If you have any issues regarding your order or service experience, please contact us immediately. We will do our best to resolve the issue fairly and efficiently.

10. Contact Information

📧 Email: west@fitrunshoe.shop
📞 Phone: 719-715-6325
📍 Address: 1880 Office Club Pointe Suite 235, Colorado Springs, CO 80920, United States

Thank you for choosing FitRun Shoes LLC! We appreciate your trust in our products and services.