At FitRun Shoes LLC, we want you to be fully satisfied with your purchase. If you need to return or exchange an item, we offer a hassle-free process to make it easy for you. Please review our policy below.
1. Eligibility for Returns and Exchanges
To qualify for a return or exchange, the following conditions must be met:
✅ The item must be unused, unworn, and in its original condition.
✅ The item must be returned in its original packaging, including tags, shoebox, and accessories.
✅ The return or exchange request must be made within 30 days of receiving the order.
✅ Proof of purchase (order confirmation or receipt) is required.
2. Items That Cannot Be Returned or Exchanged
The following items cannot be returned or exchanged:
❌ Shoes that show signs of wear or damage.
❌ Items purchased as final sale or clearance.
❌ Gift cards or promotional items.
3. How to Initiate a Return
To return an item, follow these steps:
1️⃣ Contact Us – Email west@fitrunshoe.shop with your order number and reason for the return.
2️⃣ Receive Return Instructions – We will provide you with a return authorization and shipping details.
3️⃣ Pack & Ship – Securely package the item and ship it to the return address provided.
4️⃣ Receive Your Refund – Once we inspect and approve the return, we will process your refund.
4. Refund Process
- Refund Method: Refunds will be issued to the original payment method within 5-7 business days after the return is received and inspected.
- Shipping Costs: Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Restocking Fee: No restocking fee applies unless the item is returned in poor condition.
5. How to Exchange an Item
We allow exchanges for a different size or style within 30 days of purchase.
To exchange an item:
1️⃣ Contact us at west@fitrunshoe.shop with your order details.
2️⃣ Follow the return process to send back the original item.
3️⃣ Once we receive the return, we will ship the replacement item.
If the requested replacement is unavailable, we will issue a refund instead.
6. Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a free replacement or offer a full refund, including shipping costs.
7. Late or Missing Refunds
If you haven’t received your refund yet:
✔️ Check your bank account or payment method.
✔️ Contact your credit card company or payment provider (it may take a few days to process).
✔️ If you still have issues, email us at west@fitrunshoe.shop.
8. Contact Information
For any return or exchange inquiries, please reach out to us:
📧 Email: west@fitrunshoe.shop
📞 Phone: 719-715-6325
🌐 Website: fitrunshoe.shop