1. What types of shoes does FitRun Shoes LLC sell?
We specialize in men’s running shoes designed for performance, comfort, and durability. Whether you’re a casual runner or a professional athlete, we have the perfect pair for you.
2. How do I choose the right size?
We recommend checking our Size Guide on the product page to find the perfect fit. If you’re between sizes, we suggest sizing up for a more comfortable fit.
3. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay for secure and convenient transactions.
4. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States. Expedited shipping options are available at checkout for an additional fee.
5. How long does shipping take?
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
Processing time is 1-2 business days before shipping. You’ll receive a tracking number once your order is shipped.
6. Can I track my order?
Yes! Once your order has shipped, you will receive a tracking number via email. You can use this to track your shipment in real time.
7. What is your return policy?
We offer 30-day returns for unused, unworn shoes in their original packaging. To initiate a return, email us at west@fitrunshoe.shop with your order number and reason for the return.
8. Can I exchange my shoes for a different size?
Yes! If your shoes don’t fit, you can exchange them for a different size within 30 days of purchase. Just follow our return process and let us know the size you need.
9. What if I receive a defective or incorrect item?
We sincerely apologize for any issues with your order. If you receive a defective or incorrect product, please contact us within 7 days of receiving your order, and we’ll provide a free replacement or full refund.
10. How do I cancel or modify my order?
If you need to make changes or cancel your order, please contact us at west@fitrunshoe.shop within 24 hours of placing your order. Once your order has been shipped, we are unable to make any modifications.
11. Do you ship internationally?
Currently, we only ship within the United States. Stay tuned for updates as we work on expanding our shipping options.
12. How can I contact customer support?
You can reach us through:
📧 Email: west@fitrunshoe.shop
📞 Phone: 719-715-6325
📍 Address: 1880 Office Club Pointe Suite 235, Colorado Springs, CO 80920, United States